Best price guaranteed
You are on the official website of the Excelsior Opéra Hotel. Prices shown are the hotel's best available prices. By booking on our official website, you are guaranteed to benefit from:
• Best prices available
• A reservation without an intermediary and without fees
• Immediate processing of your reservation
• Direct assistance from hotel staff
Booking conditions
To guarantee your reservation, a bank pre-authorization may be carried out from the reservation date until the check-in date. This will correspond to the amount of your first night at the establishment.
The security deposit will be returned in full, if no damage has been noted by the establishment at the time of departure.
When booking 4 or more rooms, different policies and additional supplements may apply.
Secure transaction
Our site uses some of today's most advanced internet security technologies. All reservation steps are secured using Secure Socket Layer (SSL) technology, the benchmark technology in this area. Your information is encrypted and protected with server authentication and data stream encryption.
The security certificate used is issued by the accredited third party company Thawte and used by the Availpro reservation system. You can check the validity of the certificate here.
Furthermore, the reservation system is hosted in a secure server environment equipped with biometric security, firewalls and other advanced technologies to avoid interference and prevent intrusion.
Cancellation or modification of the reservation of a service
For Accommodation Services (reservation of rooms within an Establishment or other types of accommodation), the Customer is reminded that he does not have the right of withdrawal provided for in article L. 221-18 of the Consumer Code, in accordance with article L. 221-28 paragraph 12 of the Consumer Code which excludes this right for contracts relating to the provision of accommodation services which must be provided on a date or at a fixed period.
For each Service reservation, the Special Conditions specify the terms and conditions for canceling and/or modifying the reservation.
Reservations with prepayment cannot be subject to any modification and/or cancellation. Deposits (amounts paid in advance) will not be refunded. In this case, it is mentioned in the Special Conditions.
When the Special Conditions allow it:
• Changing or canceling the reservation of a Service by clicking on the link at the end of your confirmation email and following the instructions displayed on your screen.
• Cancellation of a reservation for a Service can be made directly on the Site via the “Modify or cancel a reservation” section;
• Modification of the reservation of a Service can be made directly on the Site via the “Modify or cancel a reservation” section or directly with the
Establishment, whose telephone and other contact details are specified on the confirmation. of the reservation sent by email.
In the event of interruption of a Service due to the Customer, the entire agreed price will be collected. In the case of reservations with prepayment before the stay, no refund will be granted.
It is advisable to cancel as soon as possible once the cause of cancellation has arisen.
Cancellation fees
Cancellation fees are not refundable if a non-cancellable, non-refundable rate is selected. For all other offers, please refer to the conditions presented in the booking engine. In case of no-show, 100% of the reservation will be charged and non-refundable.
In the event of cancellation, if you have paid all or part of the reservation online, this amount will be returned to you after deduction of cancellation fees (except for non-cancellable, non-refundable offers).
The hotel pre-authorizes the amount of the first night.
Taxes
Prices are displayed including VAT. Tourist tax, government or local taxes may be requested in addition.
Arrival time / Departure time
Your room will be available at Reception from the time indicated below.
On the day of your departure, you must vacate your room/apartment no later than the time indicated below. Billing for an additional night may result from non-compliance with this departure deadline.
It is recommended to use the "Comments or additional information" box on the reservation form to advise of your estimated arrival time, particularly if it is late.
Arrival time (from): 3:00 p.m.
Departure deadline: 12:00
Reception opening hours: 24-hour reception
Complaints processing method
To make a reservation for a Service available on the Site, the Customer can contact, from Monday to Sunday 24 hours a day, our reception at the hotel reservation service at +33 1 48 74 99 30 (price of a local call ).
For all questions related to the proper execution of a Service reserved on the Site (requests for additional information, modification or cancellation of a reservation), the Customer is invited to contact the Establishment directly: the contact details of the The Establishment are indicated in the e-mail and the reservation confirmation page and on the Establishment information sheet on the Site.
For any comments and/or complaints relating to a reservation of a Service on the Site (complaint, non-performance or poor performance of the Service), customer service is at your disposal:
• By telephone, 7 days a week, 24 hours a day, at +33 1 48 74 99 30 (price of a local call);
• By email, to the following hotel address: This email address is being protected from spambots. You need JavaScript enabled to view it.;
• By post, to the following address: Hôtel Excelsior Opéra. 5 Rue La Fayette 75009 Paris - FRANCE.
To facilitate the processing of complaints, it is advisable to send complaints to customer service relating to non-performance or poor performance of the Services in writing within eight (8) days after the date of completion of the Service.
In his relations with customer service, the Customer undertakes to remain courteous and not to make derogatory remarks towards the Establishment or its employees / collaborators, in compliance with the rules of common sense and courtesy. The Excelsior Opéra Hotel reserves the right to take any appropriate measure against the Client in the event of harmful or reprehensible behavior (in particular untoward, malicious or insulting) with regard in particular to the Establishments, its entities. group or its employees or collaborators.
Consumer mediator
The Client is informed by Hôtel Excelsior Opéra of the possibility of resorting, in the event of a dispute relating to these General Conditions, to a conventional mediation procedure or any other alternative method of dispute resolution, under the conditions provided for in Title I of the Book VI of the Consumer Code.
After contacting the Management of Hôtel Excelsior Opéra and in the absence of a conclusive response within 60 days, you can contact the AME CONSO mediator using the contact details below or on their website. You will also be able to find the referral procedures there.
AME Conso, 197 Boulevard Saint-Germain, 75007 Paris. https://www.mediationconso-ame.com
Hôtel Excelsior Opéra also informs the Customer of the existence of a European Online Dispute Resolution (“ODR”) platform which they can use. The Customer can access it from the following link: https://ec.europa.eu/consumers/odr/.
Law applicable to dispute resolution
The General Conditions are governed by French law, without hindering any mandatory protective provisions that may be applicable in the country of residence of consumers.
List of opposition to telephone canvassing
In accordance with article L.223-2 of the Consumer Code, a consumer who does not wish to be the subject of commercial prospecting by telephone can register free of charge on a list opposing telephone canvassing. This list is accessible via the following site: www.bloctel.gouv.fr.